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LOOKING FOR HELP?
Don't panic — we've got you covered. Select one of the categories below to find answers to our most frequently asked questions. If you still can't find what you're looking for, give us a shout at hey@deathwishcoffee.com and we'll be in touch!
GENERAL
CONTACT US
To get in touch with our support team regarding order status, general inquiries or any other coffee-related questions you may have, give us a shout!
The gang's all here Monday through Friday from 9AM to 4PM EST.
For an old fashioned phone conversation, give us a call at (518) 400-1050. For calls coming from outside of the U.S., please dial +1 (518) 400-1050.
If email is more your thing you can slide into our inbox at hey@deathwishcoffee.com
TERMS AND CONDITIONS
Refund Policy
If you are not satisfied with our products for any reason please contact us. We will gladly fix what ever issue you have or refund you for your purchase.
60 day money back guarantee, no questions asked if you are not completely satisfied.
What do we do with your information?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
We will never supply any of your information to a third party.
For our full Terms and Conditions please visit our Terms of Service page.
WHAT IS YOUR PRIVACY POLICY?
For our full Privacy Policy, including details on how we collect, use, store and disclose personal information, please visit our Privacy Policy page.
If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance Officer at hey@deathwishcoffee.com or by mail at Death Wish Coffee Company, [Re: Privacy Compliance Officer], 260 Broadway, Saratoga Springs, NY 12866.
UNAUTHORIZED SELLER INFORMATION
While Death Wish Coffee is available at various retail locations and privately owned shops throughout the United States, as well as on Amazon.com, Amazon.EU, CA, and the UK, any purchase made with an unauthorized seller can not be backed by our *100% Money Back Guarantee.
*No BS 100% Money Back Guarantee. If you find that you're not completely satisfied with your Death Wish Coffee, let us know within 30 days of purchase from our website (retail and Amazon excluded) for a full refund.
When shopping online for Death Wish Coffee, be sure that the seller you are buying with is sold by Death Wish Coffee Company and is not listed under any other Seller name.
For any discrepancy related to a purchase made with us directly, please do not hesitate to reach out to us. We are always more than happy to see the matter rectified immediately.
For purchases made with unaffiliated sellers, please contact the seller directly or the Help Center related to the platform you purchased on to see the matter resolved.
That said, it is highly recommended that you purchase Death Wish Coffee directly from Death Wish Coffee Company to ensure a fun, fully involved, and guarantee-backed experience.
For any other questions regarding the product itself, please do not hesitate to reach out. We're here to help however we can.
For questions, concerns, and requests, don't hesitate to give us a shout!
Customer Support: hey@deathwishcoffee.com
Domestic calls: (518) 400-1050
International: For calls coming from outside of the U.S., dial +1 (518) 400-1050
HOW SAFE IS IT TO ORDER ONLINE?
We only use the safest payment processing services on the web. If you have any security questions or concerns please check out our payment processors security measures, PayPal.com or Shopify Payments.
To purchase Death Wish Coffee, click here.
HOW CAN I GET DEATH WISH COFFEE FOR MY OFFICE?
To fuel your office with Death Wish Coffee, please fill out the form at deathwishcoffee.com/pages/fuel-your-office and we’ll be in touch with next steps.
DO YOU HAVE A WHOLESALE CATALOG OR PROGRAM?
We have developed a preliminary application for our Wholesale Opportunity Program right on our website that can be filled out and submitted here:
Death Wish Coffee Wholesale Website and Application
For International Wholesale inquiries, we must respectfully decline. We currently do not have plans to offer our wholesale availability internationally due to that we are still a small business, working steadily to eventually offer endless opportunities and options for all of those interested. We appreciate your understanding and ask that if you have any other questions, to please let us know.
For questions, concerns, and requests, don't hesitate to give us a shout!
Customer Support: hey@deathwishcoffee.com
Domestic calls: (518) 400-1050
International: For calls coming from outside of the U.S., dial +1 (518) 400-1050
To purchase Death Wish Coffee, click here.
DEATH WISH COFFEE AND THE ARMED FORCES
First and foremost, from all of us here at DWCC, we would like to sincerely say Thank You for your services. Service members and veterans alike deserve a strong brew.
We receive inquiries every day regarding orders heading to members of our Armed Forces.
Here are some of the most frequently asked questions we've received.
Do you offer a military discount?
While we can't hook everyone up as much as we'd like to, we do offer a 15 percent military discount to all service members and veterans. Verify your status through GovX ID by clicking the "Military, First Responder, Government Employee and Teacher discount available" link found at the bottom of your cart on www.deathwishcoffee.com.
Can you ship to an APO/FPO address?
We ship to APO/FPO addresses with no additional costs! When entering your shipping address, be sure to include the unit, hull and/or box numbers, for APO/FPO shipping addresses (if assigned). To prevent mail from entering any foreign mail networks, do not include city or country names in APO/FPO shipping addresses.
Follow these guidelines for a safe and sound delivery:
The City is entered as either "APO" or "FPO".
In the State drop-down menu, select the suitable option of Armed Forces Americas (AA), Armed Forces Europe (AE) or Armed Forces Pacific (AP).
The country must be United States.
You must enter your zip code.
Always remember to enter your full name, grade, and PSC or unit number.
INCORRECT
PFC John Doe
123rd ENG 2nd PLT - B CO
APO AE 09398-9998
Baghdad, IRAQ
CORRECT
PFC John Doe
123rd ENG 2nd PLT - B CO
APO AE 09398-9998
*Note: Remember to enter the correct billing address associated with your card if it is any different from the shipping address. If you are shipping a package to someone other than yourself, be sure to enter in your email address to receive all summary information but enter in the recipient’s name and shipping information.
Do you charge additional fees to ship to APO/FPO’s?
We proudly ship to Armed Forces addresses, and will not charge any shipping fees in addition to our regular rates to make it happen. All charges coming directly from us here at DWCC are reflected in the total at the point of sale. All APO/FPO addresses will be charged our regular domestic flat-rate shipping cost of $8.00 USD. If you spend over $50 USD, we’ll hook you up with free shipping! If for any reason your shipping costs are listed as more, double-check that all of the details of your address have been entered in the correct field.
How long will it take for my package to reach my Military Post Office?
Department of Defense shipping times will vary based on your APO or FPO address. All orders from our site ship directly with the USPS Priority Mail. Check out these time frames for a general idea on delivery times:
EUROPE / ATLANTIC (APO / FPO AE ZIP Codes beginning with 090-092, 094-099)
First Class Mail / Priority: 7-9 Days
IRAQ / AFGHANISTAN / MIDDLE EAST (APO FPO AE ZIP Codes beginning with 093)
First Class Mail / Priority: 7-13 Days Package Services
JAPAN, KOREA, PACIFIC ISLANDS FAR EAST (APO / FPO AP ZIP Codes beginning with 962 through 966) First Class Mail / Priority: 7-10 Days
CENTRAL AND SOUTH AMERICA / CARIBBEAN (APO / FPO AA addresses beginning with 340)
First Class Mail / Priority: 7-9 Days
Don’t forget! We’re always more than happy to help you out on our end! We understand that military addresses are tricky to enter. If there’s anything that we can clear up for you or help you with, just send us over an email or give us a call Monday-Friday 9 AM – 4 PM EST at (518) 400 1050.
For questions, concerns, and requests, don't hesitate to give us a shout!
Customer Support: hey@deathwishcoffee.com
Domestic calls: (518) 400-1050
International: For calls coming from outside of the U.S., dial +1 (518) 400-1050
To purchase Death Wish Coffee, click here.
SPONSORSHIPS AND DONATIONS
Due to an abundance of requests, we're unable to take on every applicant we speak with, however, we strongly encourage those who are interested, in submitting their requests to us directly.
Death Wish Coffee reviews donation applications during the first week of each quarter. If your request is approved, you will be notified by telephone during the second week of the quarter. This is the only time that requests are reviewed and approved. Here is a link to our donation form:
Donations
For sponsorships, please email us directly at hey@deathwishcoffee.com
For questions, concerns, and requests, don't hesitate to give us a shout!
Customer Support: hey@deathwishcoffee.com
Domestic calls: (518) 400-1050
International: For calls coming from outside of the U.S., dial +1 (518) 400-1050
To purchase Death Wish Coffee, click here.
CAREERS
Are you looking for a new opportunity to join a team that works as hard as your coffee? Look no further, and check out our Careers Page found here.
Be sure to look back periodically for new listings and information on how to apply.
Death Wish Coffee Careers Page
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