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FAQ


What is so special about Death Wish Coffee?

Death Wish Coffee is the World's Strongest Coffee! The strength is attributed to the combination of the beans that we use, and our unique roasting process. Read more about Death Wish Coffee here.


Shipping

  • When is my order shipped?

    We ship within 24 hours of the order being placed.

  • How long will it take to get my order?

    This depends on whether it is an *International or a Domestic order. All orders within the U.S. are considered domestic orders and they are shipped and delivered within 2-5 business days. *Please see International Orders for more details.

  • What shipping carriers do you use?

    We use the United State Postal Service and UPS. To keep shipping rates down we compare costs between these carriers and ship the most efficient way.

  • How can I track my order?

    We will send tracking information to the e-mail address associated with your order once the item has shipped. If you have not received your tracking information and it has been over 2 business day, please contact us at (518) 400 - 1050

  • Entering discount/gift card code.

    On the last page before your click "complete my purchase" there will be two boxes where you can enter your discount codes or gift card code. Once you have entered either of these codes click "Apply". Your total amount will be updated to reflect the discount. Now press "complete my purchase". You cannot enter coupon codes if you click the "pay with PayPal" option or combined with other discount codes and also when signing up for subscriptions as when signing up for a subscription you are already receiving a 10% discount, you have to use the direct checkout feature to enter a code. Please contact us at (518) 400-1050 with any problems.

  • Where’s my package?

    We typically ship out orders same-day when placed by 12pm. When we ship out your package, an automatic email will be sent to the email address that you provided when placing the order. Inside this email, you will find a clickable tracking number that will tell you exactly where your package is. If you are having trouble viewing this information, feel free to contact us.

  • What are the shipping rates?

    We work hard to lower our shipping costs to pass those savings on to you. Right now, we offer free shipping for orders $50 and over. Otherwise, we charge a flat rate of $6 for shipping for anything else. *Orders that are being shipping outside of the United States are charged on a case-by-case basis and may include additional processing and handling fees. Keep your eye out for free shipping and other promotions that we offer to our exclusive mailing list. *Please see International Orders for more details.

  • Where do you ship?

    We ship all around the world. Unfortunately, due to Brazil’s international customs, coffee is not allowed to be shipped from the United States. Sorry! To our friends in the United Kingdom and Canada, you may find cheaper shipping rates through our Amazon sites accordingly. We are working on moving into other Amazon centers across the world to help pass along the savings.

  • International Orders

    For orders placed directly through our site, international shipping costs will range anywhere from $16-$80 USD, depending on the total weight of the package. International packages will take typically 2-4 weeks to arrive to their destination. Please feel free to email us or give us a call if there is anything we can further assist you with.

  • Customs Fees

    Each country varies in customs fees and it's something we can't actually gauge. We charge international fee's in relation to your location as well as the total weight of your package and they range anywhere from $16-$80 USD, but any additional fees have to be taken up with customs in your country.

  • How long does it take for my coffee to get here?

    We typically ship out orders same-day when placed by 12pm. We ship mainly USPS Priority. This means that once your order has left our warehouse, it will be to you in 2-5 business days. It tends to be closer to two, but some packages may take a little bit longer. If you’ve been waiting more than five days for a package, feel free to contact us and we will find the problem.

  • How can I change my order after it’s been placed?

    Since the turnaround time on packages are so fast, changing an order after it’s been placed can be tricky. Because of this, we recommend calling us immediately upon realizing that something may be wrong with your order. We will always do our best to make sure you’ll get what you need.

  • How do I return an item/receive a refund?

    If you find that you’re not completely satisfied with your Death Wish Coffee, we will gladly issue you a refund. We offer a full, no BS money back guarantee. That’s how committed we are to this coffee. All we ask is that you send us a quick message on why it didn’t meet your standards. We are always looking for ways to improve our product.


Payment

  • What are my payment options?

    We accept PayPal, Visa, MasterCard, Discover, and American Express.

  • How do I cancel my subscription?

    When you would like to discontinue your subscription:

    1. Enter in your email address in the appropriate field.
    2. On the next page, click the “edit” pencil.
    3. Followed by the “trashcan” icon.
    4. Selecting this icon, it will ask you to confirm the cancellation.
    5. Confirm cancellation and feel free to reach out if there is anything we can further assist you with.


Ordering

  • Where can I buy Death Wish Coffee Products?

    You can buy Death Wish Coffee products either on this website or on Amazon.com platforms such as EU, UK, and CA. We’re not yet located in any retail locations, but when we branch out we’ll be sure to keep you up to date on all of our locations!

  • Can I place an order by phone?

    Yes, you can place an order by phone. Please call us at 518-400-1050 and have your order and payment information ready.

  • How safe is it to order online?

    We only use the safest payment processing services on the web. If you have any security questions or concerns please check out our payment processors security measures. PayPal.com or Shopify Payments

  • How Do I order a gift for someone?

    When ordering as a gift for someone, be sure to enter in your email address to receive all summary information but enter in the recipient’s name and shipping information. We will be sure to keep all prices and receipts out of the package.


Returns and Exchanges

  • What is your return and exchange policy?

    If for any reason you are not completely satisfied with your purchase, within 60 days of placing your order, we will refund you for your purchase with no questions asked.


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